These Terms and Conditions ("Terms") govern the relationship between MBC PRINT LIMITED, trading as IronRoute Cargo ("the Company", "we", "us", "our"), and any individual, sole trader, partnership, limited company, or other legal entity ("the Client", "you", "your") that engages with us to procure freight, logistics, customs clearance, warehousing, or ancillary services.
By submitting a booking, requesting a quotation, signing a service agreement, or instructing IronRoute Cargo in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not engage our services.
These Terms supersede all previous representations, warranties, understandings, or arrangements (whether written or oral) between the parties relating to the subject matter herein, unless expressly incorporated by written amendment signed by an authorised representative of the Company.
All quotations issued by IronRoute Cargo are estimates based on information provided by the Client at the time of enquiry. Quotations are not binding offers and are subject to confirmation upon receipt of full shipment details and Carrier confirmation.
Final charges may vary from the initial quotation where: (a) the actual dimensions, weight, or nature of the cargo differs from information provided; (b) port surcharges, fuel adjustments, currency fluctuations, or government levies are introduced or amended after quotation; (c) additional services are required at origin, destination, or in transit; or (d) exceptional or unforeseen circumstances arise during carriage.
All prices are quoted exclusive of VAT unless expressly stated otherwise. VAT will be charged at the applicable rate. Customs duties, import taxes, port handling fees, demurrage, and detention charges are not included in freight quotations unless specifically itemised.
The Company reserves the right to amend rates at any time prior to shipment booking. A booking is only confirmed upon receipt of written acceptance from the Company and receipt of any required advance payment or credit approval.
The Client is responsible for providing accurate, complete, and timely shipping instructions, including but not limited to: full consignee and shipper details, correct commodity descriptions, harmonised tariff codes (HS codes), correct declared values, origin and destination ports, and any special handling requirements.
The Client warrants that all goods tendered for shipment are lawfully owned or that they have full authority to arrange shipment. The Client confirms that all information provided is accurate and that the shipment complies with all applicable laws, regulations, and import/export controls in the countries of origin, transit, and destination.
The Client is solely responsible for obtaining all export licences, import permits, certificates of origin, phytosanitary certificates, and any other documentation required by applicable law or regulation. The Company accepts no liability for delays, seizures, or penalties arising from the Client's failure to comply with applicable regulatory requirements.
Bookings may be cancelled by the Client subject to cancellation charges levied by the Company to recover any costs already incurred or committed, including Carrier cancellation fees, documentation costs, and administration charges.
The Company will not accept Dangerous Goods for shipment unless prior written agreement has been obtained, the goods are correctly classified, packed, marked, labelled, and documented in accordance with all applicable regulations, and the Client has provided all required safety data sheets and declarations.
The following categories of cargo are strictly prohibited: narcotics and controlled substances, counterfeit goods, goods in breach of intellectual property rights, arms and munitions without appropriate licence, goods subject to international sanctions, currency and negotiable instruments, human remains, live animals (unless expressly agreed and appropriately licensed), and any items that are illegal under the laws of the country of origin, transit, or destination.
Where the Company discovers that prohibited or undeclared Dangerous Goods have been tendered, it reserves the right to refuse, return, destroy, or dispose of such goods at the Client's expense and to report the matter to relevant authorities. The Client shall indemnify the Company in full for all costs, losses, fines, and liabilities arising therefrom.
Where the Company acts as a freight forwarder arranging carriage on behalf of the Client, it does so as agent and the Carrier's own conditions of carriage shall apply to the physical carriage. The Company's liability as agent is limited to exercising reasonable care in the selection of reputable Carriers and service providers.
Where the Company acts as principal carrier, its liability for loss of or damage to goods shall not exceed the lower of: (a) the actual value of the goods as evidenced by commercial invoice; or (b) the applicable limits prescribed by the relevant international convention (e.g. the Hague-Visby Rules for sea freight, the Warsaw/Montreal Convention for air freight, or the CMR Convention for international road transport).
The Company shall not be liable for any indirect, consequential, special, or punitive losses, loss of profits, loss of business, or loss of anticipated savings, regardless of whether such losses were foreseeable or the Company had been advised of the possibility of such losses.
Claims for loss or damage must be submitted in writing within 3 (three) days of delivery for visible damage, and within 7 (seven) days for concealed damage. Claims for non-delivery must be submitted within 28 (twenty-eight) days of the anticipated delivery date. The Company shall not be liable for claims submitted outside these time limits.
Nothing in these Terms shall limit or exclude the Company's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
Standard freight services do not include comprehensive cargo insurance. The Client is strongly advised to obtain adequate all-risks cargo insurance for the full commercial value of its goods. The Company can arrange cargo insurance on behalf of the Client upon written request and subject to underwriter acceptance; premiums will be charged accordingly.
Where the Company arranges insurance at the Client's request, it does so as agent for the insurer and the terms and conditions of the relevant insurance policy shall prevail. The Company accepts no liability for any failure by the insurer to meet a claim under the policy.
Unless otherwise agreed in writing, all freight charges are payable in full prior to release of cargo or shipping documents ("freight prepaid" basis). Where credit terms have been approved by the Company, invoices are payable within 30 (thirty) days of invoice date.
The Company reserves the right to charge interest on overdue amounts at the rate of 8% per annum above the Bank of England base rate, as permitted by the Late Payment of Commercial Debts (Interest) Act 1998, calculated on a daily basis from the due date until the date of actual payment.
The Company exercises a general lien over all goods and documents in its possession for any and all outstanding sums owed by the Client. The Company may sell such goods by public or private auction after 28 days' written notice if outstanding charges remain unpaid, applying the proceeds against the outstanding debt.
The Client shall not be entitled to set off or withhold payment by reason of any counterclaim, dispute, or alleged deficiency in service without prior written agreement from the Company.
The Company may provide customs brokerage services as a separate service or as part of a comprehensive freight package. Where customs clearance is performed, the Client remains legally responsible as importer or exporter of record. All information, values, and descriptions provided by the Client for customs purposes must be accurate and complete.
The Client shall indemnify and hold harmless the Company from any penalties, fines, seizures, assessments of duty, costs, or losses arising from inaccurate, incomplete, or misleading information provided by the Client for customs or regulatory purposes, including incorrect commodity codes, undervaluation, or misclassification of goods.
In the event of a customs examination, hold, or query, any additional storage, handling, or examination fees incurred shall be charged to the Client. The Company accepts no liability for delays caused by customs examination or regulatory holds.
The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from a Force Majeure Event. The Company shall notify the Client as soon as reasonably practicable upon becoming aware of a Force Majeure Event and shall use reasonable endeavours to mitigate its effects.
If a Force Majeure Event continues for more than 30 (thirty) days, either party may terminate the affected booking by written notice, in which case neither party shall have any further liability to the other save for payment of charges accrued up to the date of termination.
Each party shall keep confidential all information of a confidential or proprietary nature disclosed by the other party in connection with these Terms and shall not disclose such information to any third party without the disclosing party's prior written consent, except as required by law or regulation.
The Company will handle personal data in accordance with its Privacy Policy and applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018. The Client consents to the Company processing personal data as necessary for the performance of freight and logistics services, including sharing with Carriers, customs authorities, and other third parties as required for service delivery.
These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
In the event of any dispute arising out of or in connection with these Terms, the parties shall first seek to resolve the matter by good-faith negotiation. If the dispute is not resolved within 30 (thirty) days of one party notifying the other in writing, either party may refer the matter to mediation administered by a recognised UK mediation body before commencing formal legal proceedings.
The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute not resolved by mediation. Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from any competent court.
These Terms were last reviewed and updated in May 2025. The Company reserves the right to update these Terms at any time; the current version will always be available on our website. Continued engagement of our services following any amendment constitutes acceptance of the revised Terms.
If you have any questions regarding these Terms, please contact us at the address shown above or via the contact form on our website.